Objective:
Brief description of the Policy:
The policy framework lays down requirements related to aspects of principal of grievances redressal, registration of complaints, escalation of complaints, resolution of complaints, periodic review of records Principles of Grievance Redressal:
Registration of complaints:
For External Stakeholders:
The Company enables its stakeholder’s to register complaints through multiple channels. The various channels available to stakeholders are as follows: –
For Internal Stakeholders (Employees of Navriti):
At Navriti we have 2 different procedure that an employee can choose to solve the issue:
Open Door:
A process of open communication and transparency allows employees to bypass their supervisors to engage with senior management. Open door policies exist to encourage employees to offer suggestions and ideas, provide or solicit feedback, seek personal or professional counsel, or address concerns within the company.
At Navriti we maintain that every employee has rights to speak openly with their employer about issues face-to-face, rather than through e-mail. The open door policy serves to empower employees, knowing that their voice is heard and issues are quickly addressed and resolved.
Step Ladder Policy:
Process:
Escalation of complaints:
Level 1:
The stakeholder may register his/her query/ complaint to the Company which shall be addressed to the Grievance Redressal Officer (GRO) in connection with any matter pertaining to business practices, or any other matter which is directly linked with the company. The details of the Grievance Redressal Officer are given as follows:
Name of the Grievance Redressal Officer: Mr. K Santosh
Email id: grievances@navriti.com
Address: Navriti Technologies Pvt Ltd, A-75 First Floor,Sector -5,Noida,Uttar Pradesh-201301, India. Email ID: ksantosh@navriti.com
Level 2:
If the complaint is not resolved within 15 days, the stakeholder shall complaint to the Senior GRO of the Company:
Name: Ms. Soumya Hegde
Email id: grievances@navriti.com
Address: Navriti Technologies Pvt Ltd, # 9, 100 Feet Road, Bendre Nagar, Bengaluru – 560070, Karnataka, India.
Email ID: soumya.h@navriti.com
Level 3:
If the complaint / dispute is not redressed within a period of one month from date of its receipt, the stakeholder may appeal to:
Email id: grievances@navriti.com
Mr. Mrinal Kumar – Chief Executive Officer,
Address: Navriti Technologies Pvt Ltd, # 9, 100 Feet Road, Bendre Nagar, Bengaluru – 560070, Karnataka, India.
Email ID: mrinal.k@navriti.com
Policy Revision:
This policy is subject to revision based on the extant company policy from time to time.
ANNEXURE – I
Grievance Submission Form:
To ensure that all relevant particulars are available for further actions to be taken, full details must be recorded at the time of receiving a grievance or complaint as shown below:
Particulars of Stakeholder /Client |
|
Particulars of the Grievance |
|
||||
Date |
Name |
Address |
Landline/ Mobile |
|
Subject of the grievance |
Office |
Brief description |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
Grievance Redressal:
Process |
Maximum Turn Around Time (TAT) |
Acknowledge a grievance |
3 business days |
Resolve a grievance |
Within 15 days |
Closure of the grievance |
A complaint shall be considered as disposed of and closed when • Request of the complainant has been fully acceded or, • Where the complainant has indicated in writing, acceptance of the response of the Company or, Where the complainant has not responded to the Company within 6 weeks of the Company’s written response
|
Grievance Redressal Committee:
Presence of (Committee Redressal) (Yes/No) |
Name of the GRC Members | Email ID | Role | TAT from | |
Grievance | |||||
Receipt | |||||
(Working Days) | |||||
Yes | K Santosh | ksantosh@navriti.com | GRO | 3rd Day | |
Yes | Soumya Hegde | soumya.h@navriti.com | Senior | 7th Day | |
GRO | |||||
Yes | Mrinal Kumar | mrinal.k@navriti.com | CEO | 10th day |
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