Proposed Monitoring and Evaluation Framework and Risk Mitigation Strategies

Monitoring and evaluation is a continuous process that occurs throughout the assessment lifecycle. An M&E plan should be developed at the very beginning while gathering inputs from all the relevant stakeholders. If there are any changes over time, the M&E plan must be modified accordingly. It is important to remember that an M&E plan is a living document and can be changed over time based on the needs.

Unlike monitoring, which involves the routine collection of data, evaluation takes place during specified periods of an assessment. It is important to remember that for an evaluation to be successful, it MUST be planned from the beginning of a program to ensure that you collect the appropriate data to carry out the evaluation.

Strategic Planning

The first phase in the lifecycle is to begin planning your assessment, specifically keeping in mind the objectives you would like to achieve. The data and information that you collected during the assessment will help you to understand the knowledge and expertise levels that have been attained by the candidates during the training. At this stage you will determine the goal and primary objectives.

Design

The second phase in the lifecycle is designing or producing the blueprint for the assessment. The data and information gathered during the assessment will assist in assessing the capabilities of the candidates. At this stage, you will be deciding upon the different strategies, activities/interventions and approaches that you will implement in order to achieve the goal and primary objectives.

Assessment

This is the third phase of the lifecycle, it is vital to understand the nature of assessment being undertaken. Before conducting an assessment, one has to be clear on the assessment methods being applied for the assessment along with the availability of assessment tools for practical component. The assessment will serve to provide you with the information and data you’ll need for evaluation.

Monitoring

Monitoring occurs throughout the assessment, from the beginning to the end. It involves the regular collection and analysis of data to assist in timely decision-making, to aid in planning and management, and to provide a basis for evaluations and learning. Monitoring helps you to know whether your program’s activities/interventions are being implemented as designed; whether implementation is consistent throughout different implementation sites; and whether the program can be more effective or efficient.

Evaluation

Evaluation typically occurs only during certain periods of a program’s lifecycle, for example annually, mid-way through the program and/or at the end of the program. However, in order to carry out evaluation, it needs to be planned from the beginning. Evaluation serves to inform you on whether your program’s strategy is working effectively and if it is making an impact. It allows you to assess whether the program has achieved its objectives and overall goal, and if not, helps you to understand why.

Risk Mitigation Strategies

Risk mitigation strategies are designed to eliminate, reduce or control the impact of known risks intrinsic with a specified undertaking, prior to any injury or fiasco. With these strategies in place, risks can be foreseen and dealt with.

Our business streams are broadly defined under three categories,

  • Govt/Vocational Assessment
  • Corporate Assessment
  • Product Innovation
  • Govt/Vocational Assessment: At Leadership level, the foremost risk is “business continuity”. Business remains largely impacted by the ever,
  • Changing scheme/project guidelines,
  • Circumstantial Roadblocks

The guidelines and requirements keep changing at scheme or project level from time to time, but directly impacts the environment and the amount of business a company is able to do in a given timeframe. We have been able to mitigate this risk by enforcing certain practices both at individual and system level.

If we talk about circumstantial roadblocks, these can be due to any unforeseen situations that develop over a period of time or pop up at any time. Covid-19, can be considered one such unforeseen incident which has forced businesses to shut down. It has directly impacted the Trainings being undertaken and viz-a-viz assessments on similar grounds. The best way to mitigate this risk is to change the mode of assessments from physical to remote. With remote assessments taking over the assessment space, it gives candidate more flexibility, a sense of feel-good factor is seen when a candidate is allowed to take assessment, as per his choice of time on the date of assessment. Having said that, administering remote assessment is not an easy task, but worth the effort when cost and time are saved by effective & efficient use of technology.

  • Corporate Assessments: These are undertaken based on the specific requirements received from a client. Here the assessments are administered using both summative and formative Risks underlying in this category of assessments are broadly on the outcome of evaluation, where each of your client tries to influence the result based on their need.
  • Product Innovation: This remains one of the utmost important aspects in any space today. During the pandemic, it has become although more important to give a bigger role to technology to play. However, it comes with its own risks,
  • Risk of loss of opportunity for manpower
  • Risk of failure/downtime/bandwidths

We have often heard, that in years to come, tasks being performed by humans will be performed more efficiently with use of technology, and will eventually result in loss of jobs and reduced jobs opportunities for humans. Product that are being developed which are available in the market are self driven. You just need to follow instructions or follow certain steps to achieve desired results. To mitigate this risk, one has to firstly understand & acknowledge ever changing business dynamics and secondly to keep upgrading on modern day technologies to stay abreast in the market. By doing this you will be able to reduce on the probabilities of losing your jobs.

With more dependency increasing on technology, risk of failure/downtime/bandwidths is a constant challenge for companies. While performance of a product may be dependent on its use and application in different streams, at the same time upkeeping is something that gets influenced by external factors. For example, doing assessments in remote/border areas where the connectivity is a known problem. To mitigate this risk, the technology should be able to perform and operate in both offline and online modes.

Since future is not known and element of uncertainty exists there. We plan to address it by increasing further dependency on Technology wherein we have already started investing into latest technologies like AI/ML/NLP to bring in assessment focused innovations at technology level to mitigate futuristic risks to the extent possible. One example of it is the way we are now authenticating and authorizing the candidate during and before the assessment through technologies like face detection, face recognition and object detection. This has also enabled the candidates to mitigate the crisis caused by pandemic like Covid19, by taking the assessments digitally from literally anywhere in the world.

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